Food products purchased from The Quail and Olive, including all oils and vinegars, cannot be returned unless the product was damaged upon arrival (*see below). All other items may be returned or exchanged within 30 days of receipt if they are in new and unused condition. Only unopened items in new and unused will be accepted for exchange or refund.
Please send the item you wish to return by a shipping method that is insured and trackable to the address below. Items must be packed properly to ensure returned product arrives in good condition.
The Quail and Olive
3 Pilot Road
Carmel Valley, California 93924
Items that are not in new and unused condition will not be accepted for refund or exchange.
NOTE: Returns are processed within five (5) business days during non-holiday periods.
*In the unlikely event that your item has defects or was damage when you first receive it, we will send you a pre-paid return label to return the item for replacement at our expense if you contact us within five days of receiving your order. All defective and damaged items not claimed within five days will not be exchanged. Items must be in new and unused condition and in their original packaging to qualify for an exchange. If your product was damaged during shipping, you must save all packaging materials and paperwork. We reserve the right to correct any orders that are damaged during shipping or that are defective.
All online orders ship only to addresses in the United States of America. Orders placed for shipment outside the USA must be made by phone (831-659-4288).